| A Personal Perspective
“In this vastly
oversupplied market, where competition is particularly strong,
I felt that if we were to succeed, we had to be better than
average. Average was simply not acceptable."
I have been in the flexible packaging
market for some thirty years now, and have worked both in
multi-national and smaller, more dynamic companies. Consistently,
I have recognised that in-depth customer care is, without
question, the single most important factor in achieving
success.
In 1994, tired of having to compromise
upon my beliefs, I established Dunbar Packaging Ltd. Our
avowed intention was to offer service and quality levels
beyond the standards of our competition. We decided to form
a core team of like-minded individuals, who shared our ethos
and passion for this vibrant industry.
This attitude was to cover each area,
including sales, production, despatch, administration and
accounts. As a result we now run a business which reflects
these beliefs and is growing rapidly, due to team effort
and commitment. We are all passionate about what
we do.
Collectively, we have over 100 years combined
experience in flexible packaging sales, and we now supply
and support many major international companies.
Our markets include: Mail Order,
Office Supplies, Fresh Produce, Frozen Foods and Building
Materials.
This is a brief snapshot of Dunbar Packaging
Ltd.
Whilst being far from perfect, we have tried to set new
standards of performance within our market, and we ask only
for the opportunity of being able to welcome you as a customer.
Every conceivable effort will be made to ensure that you
are totally happy with what we do. We will never forget
that we have to earn the right to achieve your business.
We do some rather unusual things
here :
| • |
We will ring back when we say we
will. |
| • |
There is always someone available
to talk to, twenty-four hours a day. |
| • |
We will make every effort to deliver
on time, every time. |
| • |
We care passionately about quality,
and go to extreme lengths to achieve
consistent performance in everything we do. |
| • |
We will give you the good, and not
so good news, without delay or hesitation. |
| • |
Human beings with personalities answer
your phone calls - not machines. |
| • |
We say "Thank you" and
"Sorry". |
| • |
We pass on messages and talk to each
other. |
| • |
If a task is impossible, we will
tell you. |
| • |
We care about our mutual well-being
and that of our customer, however large or small. |
| • |
We eat, sleep
and drink our business. |
If you wish to speak to me about
any aspect of Dunbar Packaging Ltd., or tell me what we
could do better, then please do not hesitate
to contact me personally on either
01663 733700 or 0788 5077603,
Alternatively you can contact me by email:
andrew@dunbarpackaging.co.uk
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